What is the shipping cost?
We now offer Free expedited shipping on orders of $29.9+ for USA and Worldwide.
Affected by Covid-19, there will be some delay on the delivery.
What are the shipping times?
It takes around 24 to 48 hours for the order to get processed. After your order has been processed, it takes around 5 to 10 business days for the item to be delivered. There can be delays beyond our control such as customs and postal service delays.
Is there any cutoms charge?
Please note that it is up to your country's customs service to determine whether or not they will apply customs charges. Customs fees are not calculated into shipping charges at the time orders are placed and are not imposed until packages reach their destination country. These fees must be paid to your country's customs service in order to receive your package.
Tracking your order:
You will receive a confirmation email, containing a tracking ID and a link to follow the journey of your package. To track your package you can contact us immediately at email@example.com. Please allow 1 to 3 working days for the tracking information to show.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at firstname.lastname@example.org if you believe you have provided an incorrect shipping address.
By placing an order on COCO.ME, you are responsible for the cost of return shipping back to COCO.ME. Please refer to our return policy for further information on how to make a return.